Privacy policy
Last updated july 2026
I keep it simple.
I collect only what I need to run engagements and communicate with clients. I don't sell data, I don't use tracking pixels, and I don't run ads.
What I collect
I collect your name, email address, and any information you choose to share when you contact me or engage my services. If you subscribe to my newsletter, I store your email address with my mailing platform. I don't collect payment information directly — invoicing is handled through my accounting software.
How I use it
To respond to enquiries, deliver my services, send my quarterly newsletter (if you've opted in), and meet legal obligations. I don't use your data for any other purpose and I don't share it with third parties except where required to deliver the service (e.g. our scheduling tool for intro calls).
Your rights
Under UK GDPR you have the right to access, correct, or delete your personal data at any time. To exercise any of these rights, email me at hi@susanagliata.com. I'll respond within 30 days.
Terms of engagement
Last updated May 2026
How we work together.
These terms apply to all engagements with me. They're intentionally plain English. If something isn't clear, ask before we start.
Scope and fees
All engagements are scoped and fixed in advance. Scope changes require a written amendment and may affect fees and timelines. We invoice 50% upfront and 50% on completion unless agreed otherwise. Payment terms are 14 days from invoice date.
Intellectual property
On receipt of final payment, all deliverables become your property. We retain the right to reference the engagement in our portfolio unless agreed otherwise in writing. We retain ownership of any methodologies, frameworks, or tools developed independently of your project.
Confidentiality
We treat all client information as confidential by default. We're happy to sign a mutual NDA before any substantive conversation if required. We don't discuss client work with third parties without permission.
Cancellation
Either party may terminate an engagement with 14 days' written notice. Work completed to the point of cancellation is billable at the pro-rata rate of the agreed fee. The upfront deposit is non-refundable.
Cookie policy
Last updated july 2026
Minimal. No tracking.
This site uses only the cookies it needs to function. No advertising cookies, no cross-site tracking, no third-party analytics that profile you.
What I use
We use Framer's built-in analytics (aggregated, anonymous page views — no personal data) and a session cookie to keep the site functional. No cookie banners, because we don't serve cookies that require consent under UK GDPR.
Questions
If you have any questions about how I handle data, email hi@susanagliata.com. I'm a team of one and I read everything.